Discussions

1. Clinical vs. Non-Clinical Data Boundaries

Many candidates underestimate how clearly Health Cloud separates clinical data from care coordination and relationship data. The exam often tests whether you understand what Health Cloud is not meant to replace (EHR systems) and how it complements them.

Why it matters: Choosing Health Cloud to store or manage clinical records is a common trap answer.

2. Care Plans and Care Team Relationships

Care plans are more than task lists. The exam expects you to understand how goals, problems, tasks, and milestones work together—and how care teams collaborate around a patient.
Overlooked detail: Knowing when to use standard care plans versus customized approaches based on patient needs.

3. Data Integration and Patient Profiles

Candidates often focus on UI features and forget that Health Cloud heavily relies on data aggregation from multiple sources. Understanding how patient profiles are built from disparate systems is critical.
Exam angle: Expect scenario questions about data consistency, visibility, and integration strategy within the Salesforce platform.

4. Consent, Privacy, and Compliance

This topic is frequently underestimated. Health Cloud scenarios often include HIPAA, consent management, and role-based access considerations.
Key point: The “best” answer usually prioritizes privacy and compliance—even if it adds process complexity.

5. Real-World Healthcare Use Cases

Many candidates study features in isolation but miss how Health Cloud supports care coordination, patient engagement, and provider collaboration in real life.

How it shows up on the exam: Salesforce Health Cloud Questions framed around patient journeys, not technical configuration.